90 Day 100% Money Back Guarantee

Hey there, we know it's really hard to trust a product that sounds too good to be true. That's why we want you to know we are proud to offer our 90 Day 100% Money Back Guarantee!

How to claim your money back guarantee:

1. TAKE YOUR 'BEFORE' PHOTO

Before you shave, take a quick "before" photo of your target area so we can see how much hair you had before using your Sphynxy™ Pro IPL Hair Removal Handset.

 

2. TAKE YOUR WEEKLY PROGRESS PICTURES

The photos should be taken before you shave each week and of the same target area of skin. You will need to take a minimum of 10 photos to accurately demonstrate that you used the handset consistently and accurately throughout your 10 week process.

 

 

3. DON'T NOTICE ANY CHANGE? SEND THAT EMAIL!

Have you used your handset every week for 10 weeks and still not noticed a reduction of hair? It's time for that 90 Day 100% Money Back Guarantee! Just send your 10 weekly time/date stamped progress photos showing that you completed your 10 weekly sessions and email them to support@sphynxy.com with the subject header "90 Day Money-Back Guarantee".

 

4. RETURN AND REFUND

A customer support representative will be in contact with you to discuss your progress photos and assist you with the return and refund process. All refunds will be issued back to the original form of payment once the handset has been received by our warehouse team.

All returns must have your name and order number on the package so we can easily identify the return. We suggest using a shipping service that offers tracking to ensure the package arrives to us successfully. We will not be responsible for packages that go missing in transit. A customer care representative will update you with a return shipping address when discussing your case. 

 

 

 

 

 

 

 

 

 

 

 

 TERMS AND CONDITIONS 

To be eligible for a refund, all individuals must trial our handset for a minimum of 10 weeks (from the date of delivery) but for no more than 90 days. You will need to provide the customer care representative with your 10 weekly time/date stamped progress photos showing that you completed your 10 weekly sessions. (Make sure to take the photos before you shave.) All returns must have your name and order number on the package so we can easily identify the return. Once approved, return the Handset (in its original packaging with it's contents) via a trackable mail service to the address provided by our customer care representative.

Please note: If your application does not meet our return criteria, you will not be approved for a refund. Incomplete, indecipherable or illegible claims will be deemed invalid. We reserve our right to reject a refund in the event that you fail to meet the return requirements. Real postage costs for the shipping and return of our Handset are the full responsibility of the Claimant and will not be refunded. Once returned, our Handset's purchase price will be refunded to you.